BOOKING POLICIES

HAIR PREPARATION
•    Please remove your prior hairstyle before your arrival. Removal services are an additional $50 (if applicable). If your service interrupts the following appointment, your appointment may be subject to the cancellation policy.
•    If you choose to shampoo before your appointment, do not add any products to your hair afterward.
•    Shampoo is included with every service unless otherwise specified.

CANCELLATIONS
•    A 24-hour notice is required to cancel any service. Notices given less than 24 hours in advance will incur a 50% service fee, which must be paid before scheduling another appointment. No exceptions.

RESCHEDULES
•    A 24-hour notice is required to reschedule any service. Notices given less than 24-hours in advance will be subject to the cancellation policy. No exceptions.

NO CALL/NO SHOW
•    Failure to call or show up will incur a 100% service fee. The fee must be paid before booking another service. No exceptions.

CLIENT CONTACT
•    Please ensure all contact information (phone number, email, and related detail) is current and accurate.
•    Failure to update your contact information will result in immediate service cancellation with no exceptions.

LATE ARRIVALS
•    Please arrive on time. A 15-minute grace period is provided. After the grace period, a $15 late fee will be applied to service. If your service causes an interruption to the following appointment, your appointment will be subject to the cancellation policy.

GUEST
•    Limited space available.
•    Please do not bring extra guests who are not receiving a service.

FAQ
Q: Do you provide kids' services?
A: Yes, we are kid-friendly and offer kids' pricing for ages 4-8.

Q: Do you offer loc extension services?
A: No, we specialize in organically grown locs.

Q: Do you offer micro loc services?
A: Yes, we install and maintain micro locs.

Q: Do you accept walk-ins?
A: Yes, walk-ins are welcome (when available), but scheduled clients have priority. We highly recommend scheduling an appointment.

Q: Do you offer natural hair services?
A: Yes, we provide services for all hair textures.